CloudAnime Privacy Policy
Last updated: November 7, 2026
CloudAnime is operated by Ken Kangowa Muteteke ("CloudAnime," "we," "us," or "our"). This policy explains what information the CloudAnime mobile app collects, how we use and share it, and the choices available to you.
CloudAnime is intended for people age 18 or older. If you are under 18, do not create an account or use the service.
Information we collect
The information we collect depends on the features you use and what you choose to provide.
- Account information: first and last name, phone number, date of birth, account identifier, and an email address if one is provided or associated with your account. Phone numbers are used for account verification.
- Profile information: gender, pronouns, orientation when provided, biography, relationship preferences, education, school, job information, interests, favorite anime, hobbies, and convention preferences.
- Photos and other content: profile pictures, event pictures and details, and other information you choose to submit.
- Messages and interactions: messages, likes, matches, swipes, blocks, reports, and related settings.
- Location: when you grant location permission and use location features, the app sends your device's latitude and longitude to our server to support nearby discovery and distance calculations. You can change location permission in your device settings; location-based features may then be limited.
- Device and service information: push-notification token, IP address and connection information available to our services, device and app details, and diagnostic or operational information.
- Subscription information: store purchase tokens and identifiers, product and platform details, subscription status, and related transaction information used to verify and manage Premium. Apple or Google processes payment; we do not receive your payment card number through the app.
You choose what profile information, photos, event content, and messages to submit. Profile and event information may be shown to other CloudAnime users as needed for the feature. Messages are available to their conversation participants.
How we use information
We use information to create and secure accounts; verify phone numbers; operate profiles, matching, location, event, and messaging features; deliver notifications; verify Premium subscriptions; respond to reports and support requests; prevent abuse; maintain and troubleshoot the service; and meet legal obligations.
We use profile information and location to provide discovery and matching features. We use messages to deliver conversations between their participants.
Service providers and sharing
We use service providers to operate CloudAnime. Depending on the feature, they may process information on our behalf:
- Amazon Web Services (AWS): hosts the server, database, and uploaded images. See AWS Privacy Notice.
- Twilio: processes phone numbers and verification messages for phone verification. See Twilio Privacy Notice.
- Firebase Cloud Messaging: processes device notification tokens and delivers push notifications. See Firebase privacy information.
- Google Maps Platform: supports map and location-related features. See Google Privacy Policy.
- Google Mobile Ads (AdMob): serves and measures ads. Its SDK may process device identifiers, IP address, ad interactions, diagnostics, and performance information. See Google's AdMob data disclosure and Google Privacy Policy.
- Apple App Store and Google Play: process subscriptions and provide transaction information that we use to verify Premium. See Apple Privacy Policy and Google Privacy Policy.
We may also disclose information when needed to protect users or CloudAnime, respond to valid legal requests, enforce our terms, or complete a business transfer.
Advertising
CloudAnime uses Google AdMob to display ads. AdMob may process information such as device identifiers, IP address, ad interactions, diagnostics, and performance data. Data use and available advertising choices may depend on Google's services, your device settings, and the app's ad configuration. More information is available in Google's AdMob data disclosure.
Retention and account deletion
We retain account and profile information while your account is active and for as long as reasonably needed to provide the service, protect users, resolve disputes, and meet legal obligations. Operational logs and backup copies may remain for a limited period under their retention schedules.
You can request account deletion from within the app or contact us at cloudanimeofficial@gmail.com. After an account deletion request is completed, we remove associated personal information from active systems, subject to information we must retain for legal, security, or abuse-prevention purposes. Backup copies and operational logs may remain until their scheduled deletion.
Removing the app from your device does not delete your CloudAnime account. Deleting your account does not cancel an Apple or Google subscription. Cancel it through the store where you subscribed to avoid further charges.
Security
We use safeguards intended to protect information, including authenticated access to private account operations. No method of internet transmission or electronic storage is completely secure.
Your choices and privacy requests
You can manage location and photo access through your device settings. Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information, or to object to or limit certain processing. To make a request, email cloudanimeofficial@gmail.com. We may need to verify your identity before responding.
Children
CloudAnime is intended for people age 18 or older. If you believe someone under 18 has created an account, contact us at cloudanimeofficial@gmail.com so we can review and address it.
Changes to this policy
We may update this policy when our data practices change. We will post the current version here and update the date above. Where required, we will provide additional notice.
Contact us
Questions or privacy requests: cloudanimeofficial@gmail.com.